Refund and Returns Policy

At Apuv5, customer satisfaction is our top priority. We are committed to providing you with high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

Return Policy

  1. Eligibility for Returns:

    • Items must be returned within 15 days of purchase.
    • Products must be unused, in their original condition, and in their original packaging with all tags intact.
    • Custom-designed shoes and downloadable digital products, such as the Digital Shoe Care Guide, are non-returnable unless they arrive damaged or defective.

  2. Non-Returnable Items:

    • Custom Shoe Design Tool-generated shoes due to personalization.
    • Digital products, such as Seasonal Lookbooks and downloadable guides.

  3. How to Initiate a Return:

    • Ensure the item meets the return eligibility criteria mentioned above.
    • Pack the product securely to prevent damage during transit.
    • Follow the instructions provided during your purchase to initiate a return.

Refund Policy

  1. Refund Eligibility:

    • Refunds will only be issued for products that meet the return policy conditions.
    • For eligible returns, the refund will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.

  2. Partial Refunds:

    • Items showing minor wear or not returned in original packaging may qualify for partial refunds, subject to approval.

  3. Shipping Costs:

    • Original shipping costs are non-refundable.
    • Customers are responsible for the return shipping costs unless the product was damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately. We will provide a replacement or refund after verifying the issue.

Exchange Policy

Exchanges are only available for size or color variations of the same product. Contact us within 15 days to arrange an exchange if the product is eligible.

At Apuv5, we strive to make your shopping journey smooth and enjoyable. For any questions or concerns regarding our return and refund policy, please refer to the instructions provided during your purchase.

Thank you for choosing Apuv5!

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